Arrival to Sky Harbor Airport

Please make your way to the checked baggage claim for luggage retrieval;

At the entry of baggage claim you will be approached by a Chauffeur/Guide holding your company sign or name;

Your Chauffeur/Guide will be prepared for your arrival and will assist you and escort you to your vehicle;

If you need to make any change or cancel your flight while at the airport or

have any issues finding your Guide please contact dispatch available 24hrs at 1-800-700-2687.


Sky Harbor has numerous options for passengers to pick-up upon their arrival. Terminal 4 passenger pick up areas are located on level 1, north and south curbs. Passengers can also be picked up from 44th Street, at the PHX Sky Train Station. You can wait for your party in the Cell Phone Waiting Lot on the south side of the station.

Curbside Pick-up

Your curbside pick-up place depends on the airline your passenger flies in on. Sky Harbor has three terminals; each of them serves different airlines. To see which airlines fly into particular terminals, search the Sky Harbor flight schedule website. You can also check the flight timetable to be sure the flight is on time, so you don't waste time staying at the airport unnecessarily. At Terminal 2, pick-up is on the south curb, while at Terminal 3 and 4 (on the first level) on both the north and south curbs.

Other Considerations

Knowing what car, you're driving, the passenger can spot you effortlessly from the curb and quickly get loaded. Ask her about the door she's using, so you can get as close as possible to where she'll exit the terminal. If the passenger is underage or disabled, it is possible to make arrangements beforehand with the air passenger carrier to meet your party at the gate to help you with luggage. Besides, Sky Harbor Operations Assistants can issue Special Needs Permits that allow you to park for an extended time along the curb. It gives you extra time to load wheelchairs or excess luggage.

Arrival Terminals

Ground-level in Terminal 2 serves arrivals. Here you can find the baggage claim area and the ticket counters. Ground transportation stops (bus and rental car shuttle) here. Outside of the ground level, there is also the walkway to Terminal 3 and the Sky Train, including a pet relief area.

The first level in Terminal 4 is the Arrivals level. International Arrivals comes across after baggage retrieval and customs clearance; Services include Currency exchange, paging phones, information counters, and café. There is access to the East Parking levels 4 to 9.

You can find the baggage claim area and other services such as ATMs, currency exchange, and ground transportation options on the first level of the Terminal 4, located at both east and north concourses.

From the first level, it is possible to connect to the North Concourse Doors: 1, 3, 5, and 7 and South Concourse Doors: 2, 4, 6, and 8.

Visa Regulations

People from other countries who want to enter the United States are required to have a visa except certain conditions listed here:

They are permanent US residents;

For the citizens of Canada; the passport only is required;

Citizens of Great Britain and its territories;

Holding a form I-512.

People from Mexico can enter the United States without a passport under limited conditions if holding a Border Crossing Card and only staying for 72 hours while remaining in the border zone.

There are two types of US visas:

Nonimmigrant visa - for temporary stay for tourism, business, work, visiting family, or studying.

People from 38 countries have been selected by the US government to be included in what is known as a Visa Waiver program; citizens from these countries do not need to acquire a US visa. But they are required to obtain an electronic authorization to visit the United States; these programs allow people from these countries to stay for 90 days for tourist or business reasons, which include the time spent in Canada, Mexico, Bermuda, or islands of the Caribbean.

Following countries' citizens are beneficiaries from VWP:

Europe - Austria, Belgium, Czech Republic, France, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Andorra, Latvia, Portugal, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Denmark, Norway, Slovakia, Slovenia, San Marino, Spain, Sweden, Liechtenstein, Switzerland, Estonia, United Kingdom. South America - Chile. Asia - Brunei, Japan, Republic of Korea, Singapore, Taiwan. New Zealand and Australia.

People from other countries should apply to obtain a visa to enter the US through several steps. They will need to fill an online visa application for a nonimmigrant visa called Form DS-160, they must complete the app then print it to take to the interview. A person will need to upload a photo to complete the online form. After that, the embassy schedule an appointment for a visa interview at the embassy in the country where the person lives. The waiting time varies by location, season, and visa categories.